Contact Us
This page tells you how to reach the editorial team at Best Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino operator, a state regulator or a support organization. If you are researching new online casinos and something on the site looks out of date, wrong or unclear, this is the right place to start.
Email the editorial team
Write to [email protected]. Put the reason in the subject line — for example "correction", "bonus terms question" or "new casino suggestion" — because it reaches the right person faster.
Please include, where it applies:
- The page on estherhelfgott.com you are asking about
- The casino brand involved, spelled as it appears on their site
- Your state of residence, since availability and payment options differ from state to state
- What you expected and what you actually saw, in your own words
Do not send us account numbers, card details, passwords, copies of your ID or bank statements. We do not need them, we cannot act on them, and an email inbox is not the place for them. If you have already sent documents to a casino's verification team, keep your copies and the timestamps — those matter later if a dispute goes to a regulator.
What we can help with — and what we can't
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payouts or have administrative access to any account.
| We can help with | We cannot help with |
|---|---|
| Corrections to our reviews, ratings or bonus descriptions | Releasing, speeding up or reversing a withdrawal |
| Explaining how a wagering requirement, max bonus bet or cashout cap works in plain terms | Unlocking, closing or reopening a casino account |
| Pointing you to the right regulator or support service for your state | Overturning a confiscated bonus or a voided bet |
| Suggestions for newly launched casinos we should research | Giving legal, tax or financial advice |
| Reader feedback on a brand we list, good or bad | Tips, predictions or anything that implies a likely outcome |
Reporting a problem with a casino we list
Complaints procedures are broadly the same across licensed operators, and following them in order protects your position.
- Contact the casino first. Use live chat or their support email and ask for a ticket or reference number. Keep it.
- Escalate in writing. If the first reply does not resolve it, ask for the complaint to go to a supervisor or the operator's formal complaints stage. Ask which body handles unresolved disputes for your account.
- Check who regulates the site. For a state-licensed casino, that is the gaming regulator in the state where your account is registered. For offshore brands, the route depends entirely on where the operator is licensed — and it is usually slower and weaker.
- Keep a timeline. Dates of deposits, bonus claims, withdrawal requests, KYC document uploads and every support reply. Withdrawal disputes are nearly always decided on the paper trail.
- Tell us too. We cannot arbitrate, but patterns in reader reports — repeated source-of-funds requests, shifting minimum withdrawal amounts, unexplained payment fees — feed directly into whether a brand stays on our lists.
Commercial disclosure, stated plainly
Some links to the casinos on this site are commercial. If you sign up through one, the publisher may earn a commission at no extra cost to you. That arrangement does not buy a position, a rating or a favorable sentence. If you believe a review reads like an advertisement, email us and say which passage — that is a criticism we act on rather than file away.
How our new casino rankings are decided
Questions about our order come up often, so here is the method. We research each brand from its published terms, license information, payment pages and game lobbies, and we date what we check. Our editorial ratings are our own judgment — they are not customer-review scores and not audited test results. We have not deposited, played or withdrawn at these sites.
What we weigh:
- Bonus terms, not bonus headlines. Wagering requirements, maximum bonus bets, expiry dates and cashout limits decide whether a 500% offer is worth anything.
- Payments and payout behavior. Minimum deposits, minimum withdrawal amounts, withdrawal limits, fees and how long verification typically adds.
- Licensing and state availability. Accepting a US customer is not the same as being authorized to serve them.
- Game range and providers. Slots, table games and live dealer rooms, plus published RTP and volatility information where it exists.
- Player protections. Deposit and loss limits, self-exclusion, and whether support is reachable when something goes wrong.
Verification status is recorded as of Sep 25, 2026. Bonus terms change without notice, so always read the operator's own terms before depositing.
Three brands readers ask about most
These come up repeatedly in our inbox, so here is what we can and cannot confirm about each. Full terms live with the operator.
Raging Bull — the biggest headline number, and the longest terms to read
It sits top of our list because the advertised package is the largest on the page: 410% up to $10,000 plus 50 free spins. That figure is tiered and conditional — it depends on deposit size and, at most casinos of this type, on the bonus code used, so the maximum is not what a typical first deposit produces. Readers who email us about Raging Bull usually do so about playthrough. The limitation to expect: high percentage matches almost always carry high wagering requirements, max bet caps while a bonus is active, and a ceiling on what you can cash out from bonus funds. Confirm all four numbers before you claim it. We have not verified payout speed independently.
Magician Bet — no wagering, smaller ambitions
The reason it ranks second is the structure rather than the size: 101% No Wagering. A no-wagering bonus means winnings from it are not locked behind a playthrough multiple, which is the single most common cause of the complaints we receive. That makes it the easiest offer on this page to understand. The trade-off is scale — a 101% match will be capped, and no-wagering offers usually carry tighter maximum stakes or shorter expiry windows to compensate. Check the cap and the expiry date; those are where the real conditions sit.
Slots of Vegas — a game-specific spins offer
It earns its place for readers focused on slots: 375% bonus plus 50 free spins on Cash Chaser. Tying spins to one named title is worth knowing about, because spin value, the game's RTP and volatility all shape what those 50 spins are actually worth, and winnings from free spins are commonly paid as bonus credit with their own wagering and cashout limit. The limitation: an offer built around a single slot suits nobody who prefers blackjack, roulette, baccarat or live dealer tables, and free spins rarely count toward table-game play.
The rest of the list
Uptown Aces (600% for new players) and Slots and Casino (500% up to $2,500 across three deposits) are structured as staged or tiered matches, so the advertised total assumes multiple qualifying deposits. BetUS advertises 200% up to $4,000 for new players. Card Crush, Zumba Cards and Amazon Jackpots are promoted in coins, Sweeps Coins and mystery-reward formats rather than dollar matches, which is a different model with different redemption rules — read those rules closely. Bets.FM quotes its 225% match up to 1 BTC with 225 free spins, meaning crypto is central to how it handles deposits and payouts. If you email us about any of these, name the offer version you were shown; promotional terms vary by landing page.
Money questions we get asked before signup
Costs and payment mechanics generate more mail than anything else, so in short: taking part costs whatever you deposit, and a bonus never removes that. A percentage match requires your own money first, which is why we do not describe these offers as free.
- Getting money in. Debit cards are the most widely accepted route for US players. Credit card gambling deposits are declined by many issuers and banned in some states. ACH transfers and online banking are common at state-licensed sites, bank wires suit larger amounts, and PayPal and other e-wallets appear at some regulated operators but not everywhere — check availability for your state rather than assuming.
- Getting money out. Most sites want the withdrawal to return by the route you deposited with. Expect a minimum withdrawal amount, a per-week or per-month withdrawal limit, and possible fees on wires or on repeated card payouts.
- Timing. Advertised withdrawal times are operator claims, not our measurements. Almost all of them start after the casino's internal review, and first payouts take longest because KYC identity verification — and sometimes a source-of-funds check — happens then.
- Crypto. Where a site quotes bonuses in BTC, network fees and exchange-rate movement are yours to absorb, and reversals are not available.
What's in the lobbies, and what sits beside them
If your question is about games rather than admin: these operators broadly cover slots — including progressive jackpots and titles across low and high volatility — plus table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers where the operator offers them. Outcomes on slots and virtual tables come from random number generators; published RTP is a long-run average, not a guide to a single session. Mobile play is usually browser-based, with dedicated casino apps at some brands only.
Several of these companies run more than a casino. BetUS is best known as a sportsbook, so casino play there sits alongside sports betting, which uses different odds, different limits and often separate bonus terms and separate wallets. Sweepstakes-style brands such as Card Crush, Zumba Cards and Amazon Jackpots operate on a coin and redemption model rather than a direct cash-wager model. Where a bonus applies to one product line and not another, the operator's terms say so — and that distinction is behind a large share of the disputes readers describe to us.
Eligibility, licensing and the limits of what we can tell you
You must be 21 or older to use the casinos covered on this site, and physically located in a state where the operator is permitted to serve you. There is no single national online casino license in the US. Federal law shapes the framework, but real-money online casino gambling is authorized state by state, by a state gaming regulator, and most states have not authorized it at all. Sweepstakes and promotional-coin models sit under different rules again, and those rules are actively changing in several states.
We do not claim any specific license status for the brands listed here beyond what the operator publishes. Verify the license yourself on the operator's own site and, where it names a state regulator, on that regulator's register. A site accepting your deposit is not evidence it is authorized where you live. You are also responsible for any tax treatment of gambling winnings in your state — we cannot advise on that.
If gambling has stopped being entertainment, stop before you contact us about a bonus. Deposit limits, loss limits, time-outs and self-exclusion are available at licensed operators, and blocking software can restrict access at the device level. Our responsible gambling resources set out those tools and the national support lines. Nothing on this site should be read as a way to make money or fix a financial problem.
Other ways to use this site
Before emailing, it may be quicker to read who we are and how we research, check the terms governing use of this site, or — if you arrived here from the UK — see our separate guide to casinos outside GamStop, which covers a different market and different rules entirely.
Answers to the questions we're emailed most
How long will it take to hear back?
We read every message and reply to those we can help with. We cannot commit to a fixed turnaround, and we do not offer phone or live chat support — email is the only channel.
Can you get my withdrawal paid?
No. We have no access to any casino account or payment system and no authority over an operator's decisions. The route is the casino's complaints process first, then the regulator that licenses it.
Will you review a casino if I suggest it?
Possibly. Send the brand name and its site. New launches interest us most when there is something verifiable to write about — a named license, published bonus terms, a clear payment list. We do not guarantee coverage, and a suggestion does not earn a ranking.
Do you accept paid placements in your top list?
Links may be commercial, and we say so above. Position and rating are editorial. If someone claims they can buy a spot here, we would like to know about it.
I'm not sure online casinos are legal in my state. Can you confirm?
We can explain how state licensing works, but we cannot give you a legal ruling on your situation. The authoritative answer is your state's gaming regulator or a licensed attorney.
Can you remove my details or close my account?
We hold no player accounts, so there is nothing for us to close. For a data request relating to email you have sent us, write to the address above and say what you want removed. Account closure and self-exclusion must be requested from the casino directly.
Before you write to us
If your question is about a specific offer, the fastest answer is usually in the operator's own bonus terms — the wagering multiple, the maximum bonus bet, the expiry date and the cashout cap. If your question is about our work, or you think we have something wrong, email [email protected] with the page and the detail. Corrections from readers are the main reason our coverage of newly launched casinos stays accurate, and they are worth more to us than compliments.